Help!!! Who do I follow up with?

Dear Resume Survis Lady,

I’m totally confused at this point on how and who to follow-up with directly after filling out an application and submitting a resume online.   Aside from following-up with HR to be sure they have your information, what advice can you give on taking it a step further?

Finding out who the hiring manager is and following-up directly with that person seems to be logical, but isn’t always the best scenario. I’ve had some people react very badly (rude and abrupt reaction to a direct call) and that has kind of made me think twice about this approach.

This is a great question and one I get often.  I hear from many clients that they have been told to find out who the hiring manager or decision maker is regarding the position they have applied to and contact them directly.  From my experience working with hiring managers, this is only a good idea if you either know the hiring manager personally or if you have a direct connection to the hiring manager through a friend or acquaintance.  Typically, hiring managers are extremely busy and don’t like dealing with tasks that they consider to be “HR’s” responsibility and that includes communication with candidates and status updates. 

Candidates that have interviewed for a position are a different story.  If you’ve already had an interview with the hiring manager, it’s completely acceptable, in fact I encourage for you to follow up with the hiring manager by sending a Thank You note after your interview thanking them for their time and letting them know your interest level in the position.  Now days, in the age of technology, it’s completely acceptable to  send a Thank You note via email if you have their email address or via professional networking such as LinkedIn.  Once the Thank You note has been sent, your next follow up is with the recruiter or the person that made the initial contact with you for the position.

I got sidetracked, back to the original question of who to follow up with.  If you’ve submitted your resume/application and have not heard anything back after 1-2 weeks, it is acceptable to follow up with the HR department/recruiter to make sure that your application has been received and to ask where your resume is at in the process.  During this initial follow up, I would also ask the recruiter if for future communication they prefer to communicate via email or the phone.  A rule of thumb with this is that if the recruiter’s initial contact with you is via email, they probably prefer to communicate via email and if their initial contact is via phone, they probably prefer phone.  Moving forward, you’ll know which method of communication to use with them.

To have your resume or job search questions answered by Resume Survis Lady, send your questions to: resumesurvislady@gmail.com or on twitter: resumesurvisldy or connect with her directly on LinkedIn by sending her an invite to connect:  resumesurvislady@gmail.com

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LinkedIn Recommendations On Resumes???

Dear RSL,

I use LinkedIn for my professional networking and have a number of colleagues both current and past that have written recommendations that are visible on my profile.  Now that I am out job searching I would like to share those recommendations with potential employers.  Is it okay to add my LinkedIn recommendations on my resume?

First of all, congratulations on the recommendations!  I know it can sometimes be difficult to get co-workers and managers to write recommendations so you must be doing such a great job that they want to shout it from the rooftops.  After all, I received 3 requests for recommendations in the last week.  Of course they were from people I didn’t know and I will never ever write a recommendation for someone I have never worked with and do not personally know.  But I digress.  You asked about including LinkedIn recommendations on your resume.  You can probably ascertain by my introduction that I do not recommend it.

While there might be some out there that do not agree with me and I’d like to hear your reasons if you do disagree; I don’t think that a resume is the place for these recommendations.  As I mentioned above, I have received requests for recommendations  from people who I have never met.  How many other people have received the same requests?  As a recruiter or hiring manager, while I might look at the recommendations, they would not sway me one way or the other as to if I was going to move forward with the candidate. I would still require a list of professional references that I could call and talk to regarding the candidate’s qualifications, previous work history, etc.  Perhaps I’m “old school” but I like to talk to the references and see what information I can pull out of them to make sure I am making the best hiring decision.

So, back to the LinkedIn recommendations and what should you do with them.  I have two recommendations for you.  The first recommendation would be to include your LinkedIn address on your resume.  This allows the potential employer to go to your profile and look at not only your recommendations that you have listed, but also see who you’ve recommended, what groups you belong to and compare the work history on your resume to what you have listed in your profile.   The second recommendation that I have is if you absolutely feel a need to share your recommendations with your potential employer, put them together in an attractive format separate from your resume and if the occasion arises during an on-site interview you can pull out the list and share some of the recommendations with your interviewer.

LinkedIn is a great networking tool that should provide a synopsis of your professional history.  Having recommendations on your LinkedIn profile can help to build credibility.  I utilize it extensively to network and recruit candidates.  But while I look at the recommendations occasionally, I always have in the back of my mind the emails from those requesting that I write a recommendation for them without ever having met them.  Bottom line; leave the recommendations on LinkedIn where they belong, leave the resume to showcase your talents and successes to land you an interview.

Resume Survis Lady is written by Billye Survis. To have your resume or job search questions answered by Resume Survis Lady, send your questions to: resumesurvislady@gmail.com
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