Help!!! Who do I follow up with?

Dear Resume Survis Lady,

I’m totally confused at this point on how and who to follow-up with directly after filling out an application and submitting a resume online.   Aside from following-up with HR to be sure they have your information, what advice can you give on taking it a step further?

Finding out who the hiring manager is and following-up directly with that person seems to be logical, but isn’t always the best scenario. I’ve had some people react very badly (rude and abrupt reaction to a direct call) and that has kind of made me think twice about this approach.

This is a great question and one I get often.  I hear from many clients that they have been told to find out who the hiring manager or decision maker is regarding the position they have applied to and contact them directly.  From my experience working with hiring managers, this is only a good idea if you either know the hiring manager personally or if you have a direct connection to the hiring manager through a friend or acquaintance.  Typically, hiring managers are extremely busy and don’t like dealing with tasks that they consider to be “HR’s” responsibility and that includes communication with candidates and status updates. 

Candidates that have interviewed for a position are a different story.  If you’ve already had an interview with the hiring manager, it’s completely acceptable, in fact I encourage for you to follow up with the hiring manager by sending a Thank You note after your interview thanking them for their time and letting them know your interest level in the position.  Now days, in the age of technology, it’s completely acceptable to  send a Thank You note via email if you have their email address or via professional networking such as LinkedIn.  Once the Thank You note has been sent, your next follow up is with the recruiter or the person that made the initial contact with you for the position.

I got sidetracked, back to the original question of who to follow up with.  If you’ve submitted your resume/application and have not heard anything back after 1-2 weeks, it is acceptable to follow up with the HR department/recruiter to make sure that your application has been received and to ask where your resume is at in the process.  During this initial follow up, I would also ask the recruiter if for future communication they prefer to communicate via email or the phone.  A rule of thumb with this is that if the recruiter’s initial contact with you is via email, they probably prefer to communicate via email and if their initial contact is via phone, they probably prefer phone.  Moving forward, you’ll know which method of communication to use with them.

To have your resume or job search questions answered by Resume Survis Lady, send your questions to: resumesurvislady@gmail.com or on twitter: resumesurvisldy or connect with her directly on LinkedIn by sending her an invite to connect:  resumesurvislady@gmail.com

Phone Interview Jitters

Dear Resume Survis Lady,

I FINALLY got a call from a company I have always wanted to work for.  I’m scheduled for a phone interview next week.  I’m really nervous and afraid I am going to mess up the interview.  How can I make sure that I am prepared for the interview? 

Congratulations on your interview!  Getting a call from a company you’ve submitted your resume to for a position that you’re excited about is a really big deal.  With the current state of the economy, there are a lot of applicants applying to positions and very few that are being hired (unless you’re in the engineering field.  If you’re wondering what field is a good field to get in to, ENGINEERING!!!).  I can understand why you’d be nervous, excited and a bit scare at the prospect of being able to show how your skills align with what the company is looking for, put your best foot forward and try to convince them why they need to bring you in for a face to face interview.  Sound daunting? 

 

Enough said about that, no need to make you any more scared.  What should you do to help you be prepared for the phone interview?  I like to think of interviews like tests.   Remember back in high school or college when you had a big test coming up so you would try to cram everything you could in to your brain to try to remember for the test?  Preparing for a college exam is a lot like preparing for an interview.  You’re trying to remember all the projects you’ve worked on, the technology you’ve been exposed to, the experience you’ve had.   Now the good news in all of this is that you’re first interview is a phone interview, kind of like an open book test.  The person who’s conducting the interview could care less if you have “cheat sheets” in front of you or not.  And cheat sheets are the way to go! 

 

So, it’s an open book test, you’re allowed to have cheat sheets, but what do you need on the cheat sheets?  There are a few different things that you’ll want to research and have available to you at your fingertips for your interview:

 

1.                               Make sure you’ve gone to the company’s website and poked around.  Know about the company’s history and why you would want to work for the company.  Chances are you will be asked a question something similar to “why do you want to work for xyz company?” or “what are you looking for in your next position?” Bingo…you’ll be able to talk about things within the company that align with your goals and it will show you took the time to do some research

2.                               Read through the job description and take notes.  If you’ve read my previous posts, you know how important keywords are.  You thought that was just for your resume!  Keywords come back for the interview as well.  Write down from the job description some of the key things they are looking for.  It could be someone with project management experience in excess of $xxx amount or whatever it is.  Right down what they’re looking for and also think about what you’ve done and have an example ready to talk about.  In the example above using the project management experience, you would want to talk about what the project was, the budget and what your individual role was within the project.

3.                               Have examples ready that go over things that you’ve done where you’ve encountered challenges and were able to overcome them, turn what could have been a negative into a positive. 

4.                               Relax

 

Most importantly, you are going to want to be yourself over the phone.  A lot of the time the initial phone interview you have will be with someone from HR (Human Resources) who may not be all that familiar with the position.  In that case, it will not be a real “position specific” interview as much as “how do you communicate over the phone” and “do you meet the minimum qualifications for the position.”

 

Good luck, let me know how it turns out!

 

Have a question for Resume Survis Lady?  Leave a comment or send her an email at: resumesurvislady@gmail.com